RESOURCES

• How to Handle Customer Complaints Guideline
  We all strive to promote excellent customer service while providing quality products. But what do we do when something unexpectedly goes wrong and a customer becomes unhappy with their purchase? Do we always know the appropriate steps to take to rectify the situation? Or are we actually making things worse?
  
  CTDA's "How to Handle Customer Complaints" guideline is an excellent first step in answering those questions. Click here to learn more and download the guide >>

INDUSTRY LINKS

Organizations

• Ceramic Tile Education Foundation
• Ceramic Tiles of Italy
• Marble Institute of America
• National Tile Contractors Association
• Tile Council of North America
• Tile Partners for Humanity
• Trade Commission of Spain
• NetWorx

Publications

• Floor Covering News
• Floor Covering Weekly
• National Floor Trends
• Stoneworld
• TileDealer Magazine
• Tile Magazine
• TileLetter